A Superb location
B Friendly staff
C Clean and comfortable rooms
D Good breakfast variety

Equal parts impressive and disappointing

Location was superb, making it easy to explore the city on foot! The staff were incredibly friendly and helpful, enhancing our overall experience! !

The air conditioning malfunctioned during our stay, which was quite inconvenient.

i almost gave this place a good review, but the room reeked of sewage and had filthy grout in the shower—eew! also, i expected a room change after all this, but no such luck. breakfast was not what you’d hope, definitely lacking variety. perhaps they should focus more on customer satisfaction than the ambiance, which was overrated anyway.

I had an amazing stay! The service was top-notch, especially from staff like Ruby who helped me book trips. My room was super comfy and beautifully decorated. Plus, it’s just a 10-15 minute walk to great spots like Dong Xuan Market. Highly recommend! 😊

The Deluxe Double Room with Bath was spacious and provided a decent level of comfort for relaxation after a long day of exploring. The rooftop terrace had a nice ambience, perfect for unwinding with a drink in hand at sunset.

The air conditioning in the room was moody, switching off intermittently during a 5-night stay, which could have become a real nuisance if not for some quick adjustments. I ran into issues with an unfulfilled room type request. receiving a different room than expected is never a fun surprise, especially after a long journey.

The burgers at Highway4 Bat Su are a must-try. they really hit the spot! Plus, the staff are super welcoming and remember you like family, especially Ruby. The stylish decor and comfy beds make you feel right at home too.

The air con was a bit moody during our 5-night stay. It switched off a few times, but we fixed it ourselves, and it didn’t spoil our fun one bit!

little terrace on top floor above restaurant, excellent housekeeping service, hassle-free laundry service

Lack of refrigerator in room!!! Slightly excessive pushiness from staff regarding tours!!! Discrepancy between reception quotes and online rates needs addressing!!!

the team was incredibly helpful with every request, and the location is perfect, a short stroll from the vibrant night market and several other attractions. the welcome drink was a delightful touch! !

was all great but breakfast selection needs improvement.

It was just a nice choice for a flash visit in Hanoi with reasonable price. Staff were friendly, and breakfast had decent options despite some initial confusion. Bring earplugs for street noise at night.

I had a fantastic stay with an amazing room upgrade, and the breakfast was generous. the rooftop terrace didn't match the pictures. I'd absolutely return!

Exceptional Staff and Comfortable Rooms

I was truly impressed with the level of service, especially from Ruby, who went above and beyond to help us organize activities like a boat cruise in Ha Long Bay. The rooms were beautifully decorated and super comfy, and the location in the old quarter made exploring the city a breeze. Just a heads up, the pricing for direct bookings was a bit inconsistent compared to online rates.

Super comfortable room, friendly staff, and welcome drink was nice. No fridge though.